People-Centred Care and Ethics

This professional training program for B.D Diagnostic Imaging focuses on delivering personalized, professional, and comfortable patient experiences. Designed to meet Accreditation Canada requirements, it covers the fundamental principles of People-Centred Care (PCC), including dignity, respect, and active collaboration. Staff will learn practical communication strategies, ethical conduct under CMRITO and PHIPA standards, and a structured decision-making framework for clinical conflicts. The course ensures that our clinic's state-of-the-art technology is paired with a patient-first approach, emphasizing kindness and the swift resolution of patient concerns.